Privacy Policy | Cool Tech Masterz Ltd
Cool Tech Masterz Ltd (“we”, “our”, “us”) is committed to protecting the privacy of visitors to our website and users of our refrigeration and air conditioning services throughout the United Kingdom. This Privacy Policy explains how we handle any information gathered through our website and outlines your rights under UK law.
1. Personal Information We Collect
We do not intentionally collect personally identifiable information unless voluntarily provided by you through communication channels such as telephone calls, email, or contact forms.
We may collect:
- Basic business or customer contact details
- Service-related enquiries
- Technical information provided during diagnostics or support
No customer database or online account system is maintained through this website.
2. Cookies
We use cookies to improve website performance, load speeds, user navigation, and security. Cookies may include analytical tools provided by third-party services such as Google Analytics. These cookies may monitor:
- Page interactions
- Time spent on pages
- Device types
- Basic traffic patterns
Cookies do not store personal information. You may disable cookies through your browser settings, although doing so may reduce website functionality.
3. Legal Basis for Processing
We collect and use minimal information under the following lawful bases defined by UK GDPR:
- Legitimate interest (website functionality, security, and service improvement)
- Performance of requested service (contact initiated by you)
4. How We Use Information
Any information you provide may be used to:
- Respond to service enquiries
- Schedule installations, repairs, or maintenance visits
- Improve website performance
- Conduct troubleshooting and customer support communication
We do not sell, trade, or transfer personal data to third parties.
5. Data Retention
Information voluntarily provided may be stored as part of communication history for service reference. We retain only what is necessary for legal, accounting, or operational purposes.
6. Third-Party Data Sharing
We do not share personal data with third parties unless legally required or necessary to provide external payment, invoicing, or support services. We do not engage in marketing data sharing.
7. Your Rights
Under UK GDPR, you have the right to:
- Request access to data we may hold about you
- Request correction of inaccurate information
- Request deletion of your information where legally permissible
To exercise any of your rights, contact us at:
info@cooltechmasterz.co.uk
8. Data Security
We implement reasonable security measures to protect electronic communications and stored information. However, no digital transmission or storage method is completely secure, and we cannot guarantee absolute protection.
9. External Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of external websites.
10. Contact Details
If you have any privacy concerns or questions regarding this Privacy Policy, please contact:
Cool Tech Masterz Ltd
327 Katherine Road
London, E7 8PJ
United Kingdom
Phone: 07956 419377
Email: info@cooltechmasterz.co.uk
Business Hours:
Monday – Saturday
9:30 AM – 8:00 PM