Terms and Conditions | Cool Tech Masterz Ltd

These Terms and Conditions govern your use of the Cool Tech Masterz Ltd website and any refrigeration, air conditioning, and engineering services we provide throughout the United Kingdom. By accessing our website or using our services, you agree to be legally bound by the terms outlined below.

1. Services

We provide services including but not limited to:

Commercial refrigeration repairs
Air conditioning installation and servicing
Emergency call-outs
Refrigeration installation
Maintenance contracts
Cold room installation and repairs
Spare parts supply
Electrical and gas engineering relating to refrigeration and cooling systems

Service availability may vary depending on location, engineer availability, technical requirements, and operational capacity.

2. Booking & Call-Outs

Call-out services may be available nationwide, including emergency support subject to scheduling availability. By booking a service, you acknowledge that delays may occur due to traffic, weather conditions, supply chain issues, or other circumstances beyond our control.

3. Pricing & Payment

Service fees vary depending on diagnostics, labour, parts required, travel distance, and emergency status. Pricing may be communicated verbally, by quotation, or in writing.

Unless otherwise agreed, payment is due upon completion of the service.

4. Cancellation & Refund Policy

Appointments cancelled with reasonable notice may qualify for a partial refund, depending on labour allocation, engineer dispatch status, and any parts already ordered or purchased.

5. Liability

Cool Tech Masterz Ltd is not liable for:

Pre-existing equipment faults or failures
Loss of stock or business interruption caused by delayed fault reporting
Environmental health or safety issues resulting from neglected maintenance
Indirect or consequential losses arising from equipment breakdowns

Customers are responsible for reporting faults within a reasonable timeframe and maintaining equipment according to recommended standards.

6. Parts & Warranty

Installed parts may include manufacturer warranties where applicable. Warranty coverage does not apply in cases of misuse, unauthorised tampering, accidental damage, improper maintenance, or neglect.

7. Access Requirements

Customers must provide safe and reasonable access to all equipment and work areas. Our engineers reserve the right to refuse or suspend work where unsafe conditions, hazards, or legal compliance issues are identified.

8. Use of Website

Users of this website agree not to:

Copy or reproduce website content without permission
Attempt to interfere with website security or performance
Use the website for unlawful or malicious activities

9. Professional Standards

Our engineers are trained and qualified to perform refrigeration, electrical, and gas-related engineering services in accordance with relevant UK regulations and industry standards where applicable.

10. Service Limitations

Extreme weather conditions, technical complexity, supplier delays, or equipment-specific issues may affect engineer arrival times, repair duration, or parts availability.

11. Governing Law

These Terms and Conditions are governed by the laws of the United Kingdom. Any disputes arising in connection with these Terms shall be subject to the jurisdiction of the courts of the United Kingdom.

12. Contact

For any queries relating to these Terms and Conditions, please contact:

Cool Tech Masterz Ltd
327 Katherine Road
London, E7 8PJ
United Kingdom

Phone: 07956 419377
Email: info@cooltechmasterz.co.uk

Business Hours:
Monday – Saturday
9:30 AM – 8:00 PM